Privacy policy & user terms

User terms and conditions

Below are the details of the conditions of use for our websites and services by mamashop.am

Mamashop.am is the largest Armenian portal to order cosmetics, household chemicals (etc) online.

The head office is located at 25/1 Arshakunyats street, Yerevan 0001, Armenia.

Mamashop LLC is registered in the State Register of companies in Armenia under number 03Ա277205 Last Updated: April rd, 2017

Any questions may be addressed to: 25/1 Arshakunyats street, Yerevan 0001

Protection of Privacy

Mamashop.am has a deep respect for the privacy of our customers and wants to ensure that no personal information is passed onto third parties. Mamashop.am enforces the rules stipulated in the law on protection of personal data.

View and edit personal data

In accordance to the law on protection of personal data, you have the right to view and edit all your personal information that has been collected by us. To do this please contact us – info@mamashop.am or call +374 (060) 460046

Conditions of Sale and Delivery

Processing of personal data

The customers‘ personal data is only used as explained in the terms and conditions. Mamashop.am does not sell, give or publish customers’ data to outsiders for commercial purposes. Exceptions to what are mentioned above are the requests from a government agency, for example, as part of a police investigation.

The use of personal data for marketing purposes

For the purpose of providing marketing services to its partners Mamashop.am may use the personal data of its customers and on the basis of the given data it may provide booklets, send emails or letters, SMS, make calls and apply other means of communication on behalf of Mamashop.am and /or its partners. For not receiving such information, a customer should inform Mamashop.am about the refusal by calling hotline +374 (060) 460046 or by sending an email to info@mamashop.am, or sending a letter to Mamashop LLC, 25/1 Arshakunyats street, Yerevan 0001

Relationships with the restaurants listed on the site

When ordering from Mamashop.am we forward your order at the market’s chosen. If for some reason the delivery is not possible, we will contact you as soon as possible. Mamashop.am plays a role of intermediary in this process. Actual conditions of delivery are variable and depend on the market’s you selected. Responsibility for Mamashop.am is limited to sending the order to the chosen market’s and deliver prepared goods to its customers.

Online Payments

Online payments made directly to the website are transferred to the applicable restaurant by Mamashop.am. A payment can only be refunded if a market's has not (fully) prepared the (requested) order.

In the event that such a conflict should arise concerning online payments you can make a complaint with mamashop.am. You can submit your complain to info@mamashop.am or call +374 (060) 460046

Complaint Handling

Mamashop.am is not responsible for the food prepared by the market's listed on our website. However, we will do our best to protect your interests if there is a failure from the part of market's.

Mamashop.am is responsible for delivering goods on time and does its best to deliver the goods at the promised time. Please submit your complaint via email at the following address – info@mamashop.am or call +374 (060) 460046. Each complaint will be processed as quickly as possible by a member of our team.

Newsletter and Spam

If you are a registered Customer you will receive our newsletters. You can unsubscribe from the newsletters from the respective link in the newsletter. You will not be included in future newsletters if you choose to unsubscribe. The only email you will receive is a confirmation of order from Mamashop.am. Mamashop.am does not send “spam” (unwanted email).

If you want more information about the data processing at Mamashop.am please contact us via email – info@mamashop.am or call +374 (060) 460046.

Prices

Despite the efforts of Mamashop.am of completing daily updates of our price lists displayed, it is possible due to external reasons that some prices may not be corrected or up to date. Neither the restaurant nor Mamashop.am where the order is placed from can be held liable to pay any difference in price. If you see pricing errors please notify info@mamashop.am as soon as possible and we will make arrangements to change the listing as soon as possible.

Intellectual property rights

Mamashop.am is a protected trademark. You may not use, copy, adapt, translate and / or distribute Mamashop.am without prior permission. If you are interested in the possibility of using the site Mamashop.am (or part of the site) regardless of your goal please contact info@mamashop.am.

Responsibility

Mamashop.am makes every effort to provide the best possible service to its customers. Mamamshop.am cannot be held responsible for the malfunction of the site or related services.

Mamashop .am and this Agreement shall be governed under Armenian law. Mamashop.am © 2017 - All rights reserved